Dear customer,

Everybody at Rhenus Home Delivery would like to thank you for your patience and support through this crisis, which has been a challenging time for everyone. Although Rhenus Home Delivery has been delivering throughout we have had to allow for the safety of your customers, our staff and the essential restrictions from the government.

PPE and Face Covering in the home: Whilst we advise all our crews to wear face coverings, it is not always possible to do so whilst carrying large ticket items. The official Government guidelines states that it is not beneficial to wear PPE or face coverings when entering into customers’ homes, all our delivery teams have been told to sanitise before they enter the customers home and after they leave, We also advise all consumers to sanitise their property prior to and after delivery has taken place. The Government guidance also states that the best possible protection to prevent the spread of infection is through social distancing in the home.

Because of the uncertainty of the restrictions and certain localities of re-infection we will look at reintroducing reduced services in any area that the government enforces local lockdowns.

• Tier 1: Normal services
• Tier 2: Normal services/ customer preference
• Tier 3: Doorstep delivery only

If you have any questions please contact our customer service team on 0333 577 5771